Postage inside the UK: As a complimentary service we do not charge for insured postage and packaging inside the UK. All items are fully covered for insurance in transit and must be signed for upon delivery.
Please note – Prior to signing for the delivery, it is the responsibility of the customer to check the visible condition and feel of the outer packaging and be satisfied that there are no signs of tampering or damage. Upon signature the jewellery is no longer covered by our insurance and any claims for damage will be the responsibility of the customer. If there are signs of tampering or damage, please photograph it in the presence of the delivery person and contact us immediately. NB – Any faults in the manufacturing are covered by our one year manufacturing guarantee.
We ship via Royal Mail’s Special Delivery Next Day Insured and Signed For. If the item’s value exceeds £15,000.00 then we will dispatch via a reputable courier to be signed for by the recipient on receipt.
Postage outside the UK: Additional delivery charges will apply. The charge depends upon the item and the destination. Please contact us for a specific quote. All goods are insured until signed for at their destination.
When items are ready for dispatch we will send you an email confirmation.